Call Centre Services
Telehealth Solutions can provide a full booking service for NHS Health Checks and other public health outreach programmes.
We will contact residents by phone and post to offer them health checks, and run a 24-hour booking centre that can receive and process incoming requests for health checks.
We use a multi-faceted approach: sending letters to inform residents about the checks, calling them to follow-up, and operating a booking centre to process incoming calls.
Residents can call between 8am and 8pm to speak to one of the booking team, or call any other time to leave their details and request a booking slot.
Once users are booked, they receive a confirmation text within 15 minutes and are sent a second reminder text on the day of their appointment.
Callers get a choice of locations, surgeries and pharmacies across the area, and can call the booking centre, or the health check provider, to cancel or reschedule.
Practices and pharmacies can arrange their own appointments in an online program, so our centre can co-ordinate their schedules and avoid double booking.
We’ll pre-screen callers for conditions that preclude them from getting an NHS Health Check, like Warfarin use for example, which saves providers time.
Benefits to the Commissioner
PCTs hit targets faster, with less effort, at lower cost.
THSL estimates that it can offer 10,000 NHS Health Checks in 12 months, and 8,000 of those completed with target residents.
Booking is handled by an independent entity, the programme doesn’t require input from PCT staff to organise, book or generate interest in NHS Health Checks.
Benefits to Providers
Clinical staff can focus on assessing and advising residents, instead of losing time to booking appointments and investigating callers’ eligibility.
Pharmacies and surgeries deliver more checks, which mean larger subsidies from the PCT, and healthier residents.
Benefits to Patients
Patients get a more accessible public health programme, that’s easier to contact and better at arranging appointments.
Patients can call the centre and confirm their eligibility, cancel an appointment and book a new one from a list of locations – in one phone call, that doesn’t take up clinicians’ precious time.
